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Refund Policy

Effective Date: April 21, 2026
Applies to: Customers in USA and Canada only

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At DeskProUSA, we stand behind our office supplies with a straightforward 7-day return policy. If you're not completely satisfied, return eligible items within 7 days of delivery for a full refund (minus original shipping). Our goal is hassle-free service for your workspace needs.

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Eligibility

  • Items must be unused, in original packaging, with all tags/labels intact.

  • Returns accepted for unopened hygiene products (e.g., sanitizers, wipes) only—no returns on used/opened items due to health regulations.

  • Defective/damaged items: Full refund, including return shipping (contact us within 48 hours with photos).

  • Exclusions: Personalized/custom items, clearance sales, or non-defective change-of-mind on bulk orders.

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Return Process

  1. Contact support at deskprousa@gmail.com within 7 days of delivery with order #, reason, and photos.

  2. We'll issue a return authorization (RMA) and prepaid label (for defects only; otherwise, you cover return shipping).

  3. Ship the RMA back within 5 days to the address provided via email after your request.

  4. Refunds processed in 3-5 business days to the original payment method (minus return shipping if applicable).​

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Important Notes:

  • Shipping responsibility: You pay return shipping unless the item is defective. Use a tracked service.

  • Restocking fee: 15% on opened non-defective items ($5 min).

  • No cash refunds: Original payment method only.

  • This policy complies with US FTC guidelines and Canadian consumer laws - no implied warranties beyond this.

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